NEW JOB VACANCY - MANAGER CALL CENTRE OPERATION JOB OPPORTUNITY AT VODACOM
MANAGER CALL CENTRE OPERATIONS JOB OPPORTUNITY AT VODACOM Role Purpose and Key Responsibilities ü Role purpose: · The Manager Call Centre Operations will be accountable to deliver superior service to all VTL customers. · This will include managing the inbound/outbound Customer Care for the specific segments and channels including Social Media through our business partner. · The Manager will lead and manage the business partner/supplier to deliver quality service as per set targets and standards. Manage and control the resources including headcount/working hours in relation to performance and approved budget · The Manager Serves customers by planning and implementing call center strategies and operations; improving systems and processes; and ensuring expert resolution provision at all times. · ...